Frequently asked questions

Can you ship outside Indonesia?

Yes! We ship orders of any size internationally. International orders are shipped direct from our workshop. This means our shipping costs are higher to other countries, though our product prices are much lower as these costs have not yet been factored in to the price. Including multiple items on international orders makes for much more cost effective shipping. We're working to find suitable distribution centers in USA, Europe & Australia at the moment and hope to be able to ship directly to/from many more countries soon. We may be able to put you in touch with a partner in your country who has stock of our products ready so feel free to drop us a message.



Can I add my name or company logo to your products?

Yes! We offer high quality laser engraving on our bamboo and coconut products. There is a small fee for this and you can send your designs or name by email to us. We also do custom labels on wholesale orders with a one time fee to create the screen print.



Can I come and visit your factory in Bali?

We love to welcome guests and share what we do! Kindly arrange an appointment before visiting so we can be sure someone is available to talk to you.



What payment methods do you accept?

Webstore: We accept major Credit Cards, Bank Transfers, Paypal and Offline Payments. Local Transfers: We use Bank BCA for which we provide details in our invoices or in the offline payments option on our webstore. International Transfers: We prefer Transferwise, by a long way! It's simpler, the fees are minimal, it's fast and efficient. Paypal: Charge high percentages and fixed fees to both sender and receiver. They provide terrible currency exchange rates. We prefer not to use Paypal unless this is your only suitable payment method.



Is Yasminida Bali a charity or social project?

Yasminida might best be described as a social enterprise by nature. Our commitments to sustainability, fair trade, and ethical business practices don't come from any pre-structured organization or definition. We simply beleive in principles over profits. This can be challenging in a modern business climate that all too often puts these in reverse, but we wouldn't do it any other way.
We support specific causes at our discretion, and we sometimes offer special edition products dedicated to a particular cause. Otherwise, we operate as a regular business. If you'd like to understand more about what this means to us, visit our About page.



Do you produce everything in house?

We source materials as locally as possible and produce almost everything in our workshop so that we can be certain the quality of our products and our work environment meet our standards. There are few fabrcs that are either woven overseas. In particular these fabrics may be chosen to maintain consistent supply or where otherwise unavailable.



Can I get a deal or a discount?

Discounts will be published through our newsletters and social media and a range of discounts can also be found in the members area! Two of our main goals:

1. To see eco-products becoming mainstream and used in place of plastics on a daily basis.
2. To support our team and the work they do. To achieve these we have to find the best price points that make our products accessible while covering all of the costs of running a business, with paying our staff a good wage at the forefront.

Our prices have been carefully considered and whilst negotiation is common in business, and in Bali, we've taken care of that negotiation already, so you get the best price we can offer!



Can you help me develop and produce my own product?

Yes! We love collaborating on new products and helping people achieve their product dreams. We have a bamboo department and a garments department and a wide range of connections in manufacturing in Indonesia.

We can work with you to develop a prototype and then produce your product and of course we have full respect for your privacy and intellectual property.

You can find more details on this on our Product Development & Sampling page.



Where can i find out about your Fabric Options?

We have a page with all information about the fabrics we use and the patterns and colors in stock and available. See: Yasminida.com/fabric-options