We do all we can to ensure quality control, but we're not always perfect! If a defect happens to sneak it's way out of our door, we've got it covered! For any issues with your order we're happy to discuss and find a suitable solution.
You may notice this is not an endless page of technical legalese designed to protect us from a lawsuit hungry public. That's because we're humans, you can call us, write us, talk to us, discuss products and any issues with us.
We're here, we don't use internet robots, automated messages or closed loop support forums and we don't want to!
To be eligible for a replacement, you will need to notify us, within 14 days of receiving your products. Just send us an Email or Whatsapp message to let us know and please specify as clearly as you can the issue with the products and preferably send a photo too.
Once we've confirmed the issue is our responsibility, we can discuss the best ways to handle this. Any defect items will need to be shipped back to the Yasminida Bali office before we send out any replacements.
Please note that custom made products may take longer to replace for which we will give an estimated time scale in our initial response to your replacement request.
Most of the time a standard one-size-fits-all replacement policy doesn't work. With that in mind, know that we're happy to discuss with you any problems in our production and find the best solution for all involved.
We're a small business on a tight budget, keeping costs down for our clients and customers. We prefer replacements over refunds, as an opportunity to make up for any mistakes and turn a bad story into a good one.
As such we do not guarantee the possibility of a refund. If, at our disgression, this is considered fair and feasible we may provide a refund, however all goods will first need to be returned to the Yasminida Bali office.
Shipping & Transportation Costs
All shipping and transportation costs are the responsibility of the buyer for any returns to or from Yasminida Bali.