We do all we can to ensure quality control, but we're not always perfect! If a defect happens to sneak it's way out of our door, we've got it covered! We stand behind what we do and if there are any issues with your order we're happy to discuss these and find a suitable solution.
To be eligible for a replacement, you will need to notify us, within 5 business days of receiving your products. Just send us an Email or Whatsapp message to let us know and please specify as clearly as you can the issue with the products and preferably send a photo too.
Once we've confirmed the issue is our responsibility, not damaged in shipping or otherwise, we will discuss the best ways to handle this. Any defect items will need to be shipped back to the Yasminida Bali office before we send out any replacements. This will be at cost to the buyer.
Please note that custom made products may take longer to replace for which we will give an estimated time scale in our initial response to your replacement request.
Most of the time a standard one-size-fits-all replacement policy doesn't work. With that in mind, know that we're happy to discuss with you any problems in our production and find the best solution for all involved.
We're a small business on a tight budget, keeping costs down for our clients and customers. We much prefer replacements over refunds, as an opportunity to make up for any mistakes and turn a bad story into a good one.
As such we do not guarantee the possibility of a refund. If this is considered fair and feasible we may provide a refund, however all goods will first need to be returned to the Yasminida Bali office at expense to the buyer.
You may have noticed our policies are not technical legalese designed to protect us from a lawsuit hungry public. That's because we're humans. You can call us, write us, talk to us, discuss products and any issues with us. We're here, we're not robots, we don't use automated messages or closed loop support forums.
We have ups and downs, we make mistakes and we make success stories. We do our best and we stand behind what we do.
If that's not enough, then we'll have to replace this all with legalese and direct any future questions to our "Not So Advanced Intelligence Support System" to keep asking you the same question on repeat. Or call a toll-phone number and hear a really annoying jingle while we put you on hold for 20 minutes!